Return and Refund Policy
Effective Date: 01/01/2025
At Narayana Global Ventures Private Limited, we value customer satisfaction and aim to ensure a smooth and transparent experience. Please read our Return and Refund Policy carefully before making any purchase.
1. Returns
We accept returns under the following conditions:
- The product is defective, damaged, or incorrect.
- The return request is raised within 7 days of receiving the product.
- The product must be unused, unopened, and in its original packaging.
- A valid proof of purchase (invoice/bill) is required.
Note: Products not eligible for return include items that are customized, perishable, used, or damaged due to misuse.
2. Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
- In case of a COD order, refunds will be issued via bank transfer. You must provide accurate bank account details.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of delivery.
4. How to Initiate a Return or Refund
To request a return, refund, or exchange, please contact our support team:
Mobile Numbers:
📞 9555569916
📞 9955125577
Email: [Insert Email Address]
Provide the following details in your request:
- Order ID
- Reason for return/refund
- Clear images (if product is damaged/defective)
5. Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong/defective item). Please ensure the product is securely packed and sent through a reliable courier service.
6. Cancellation Policy
Orders can be cancelled before they are shipped. Once dispatched, the order cannot be cancelled and must go through the return process after delivery.
7. Contact Us
For any queries related to returns, refunds, or exchanges, feel free to contact us:
Narayana Global Ventures Private Limited
📍 1st Floor, Building No. 141, Arya Kumar Road,
Near Lila Motors Yamaha Showroom, Machhuatoli,
Patna, Bihar, India
📞 9555569916 / 9955125577
📧 narayanaglobalventures@gmail.com
Would you like this policy also translated into Hindi or converted into a downloadable format?